RETURN AND REFUND POLICY

7 Days Return Policy**

Pls Note Actual product colour as per photo displayed may vary as per computer screen resolution and camera quality, because many times we click pictures using mobile camera also.

We do not accept returns simply for not liking the products, return accepted for any quality issue upon proved by any reputed lab.

We have a very clear returns policy for the actual amount received by us for Gemstones. Our inspection period is 7 days, starting with the day you have received the stone. If by any chance u find our product is not matching with what it is shown at website and proven different by any other reputed labs certificate and describe differently then please return it and we will refund your payment. It is that simple || No exceptions. No discussions. No delays. There is no re-enlisting or re-stocking fee. The only condition is that the item must be returned unchanged, undamaged and including the complete packaging, documentation, certificates, free gifts extra.

Getting return goods is a loss for us, So whatever expenses we incur while getting the goods couriered to you, all such as courier, packing, or online transaction fee etc. will be borne by the person sending the return goods.

Which is approximately Rs-300/-.

  • Once Product is received back in satisfactory condition within 7 days of purchase we will initiate refund back in 2-3 working days and credit back through same payment mode in your paid account in 5-6 working days

  • Since we carry the major cost (and the work) of a return, it is in our foremost business interest not to show or present any stone better than it actually is. A returned stone is bad news for us; therefore, we do everything to ensure that what you see is what you get. At the end of the day, every return raises our cost, which is in nobody’s interest.

  • All good/products confirmed as received in satisfactory condition by buyer, and in future if buyer wants to return stone for any reason anytime Below Exchange Policy Applicable.

    Kindly contact us by email or phone for return instructions or if you have any questions regarding our returns policy. 

  • Strictly no return for reason gems not suiting and Gemstone Once Set in a Ring / Pendant/ Jewellery Cannot Be Return Under 7 days return policy, We Can Only Replace It as Per Our Below lifetime Exchange policy.

Lifetime Exchange Policy

KIRAN GEMS MART sell gemstones which are 100% genuine & natural which are precious and always have value as the natural resources are limited and as they are depleted, your gemstone becomes rare. therefore, at KIRAN GEMS MART we Exchange our gemstones at Below Mentioned % of their Selling price throughout lifetime under the following conditions:

Gemstone price Buy Back Against Cash Exchange Against New Gemstone
Below & Rs 15,000/- Stone No Buy Back No Exchange
Above Rs 15,000/- 70% Of selling price (if stone is in same condition) 75% Of Selling Price

Applicable condition

  1. Strictly 75% Value of Store Credit Coupon will be issued for future/Replacement purchases.
  2. New Stones Purchased Under Exchange Policy are Not Applicable for 5 Days Money back Return Policy.
  3. Exchange stone Purchase Have to be higher price then applicable replacement value of stone.
  4. Colour stone (Gemstone) can only be exchanged for gemstone and Cannot be Exchange for gold or silver or diamonds and their value will not be considered in gemstone exchange value, it will be calculated separately against new gold or silver or diamond only

Terms

All the exchange should be delivered in 5-7 workings days post approval and as per terms.

  • Customers must return the gemstone With Original Bill or Bill Soft Copy & its certificate to avail exchange facility.
  • Gemstones must remain in the same condition as when sold. Any scratches or damages would attract reduction in the exchange percentage at the sole discretion of KIRAN GEMS MART.
  • Exchange value will be calculated on the actual value of the stone, excluding all other additional charges such as shipping fee and payment gateway fee.
  • This Exchange Policy is only applicable for Stones Purchased from kirangemsmart.com only
  • We Exchange only loose gemstones (Studded gemstones must be removed from jewellery.
  • Pls Note Water Borne Gems Like Pearl & Red Coral and Delicate gems like Gomedh, Cats eye and Emerald Do Not Come Under Any Kind Of Exchange Policy.
  • * Any ongoing Festival offers, Discounts are not valid on Returns and Buy back scheme, Normal Price will apply.